Shipping policy

At Sunny Mate Furniture, we are dedicated to delivering comfort to your doorstep as safely and efficiently as possible.

Order Processing

• Processing Time: All orders are processed within 1-3 business days.

• Dispatch: You will receive a shipment confirmation email with tracking numbers once your order has been dispatched from our warehouse.

Shipping Rates & Delivery Estimates

We offer two main shipping tiers so you can choose between speed and savings.

• Note: "Transit Time" begins after the order has been processed and dispatched from our warehouse.

Delivery Methods (Large Items)

For large furniture items (sofas, tables, etc.), we utilize freight carriers.

• Curbside Delivery: Standard and Fast freight deliveries are curbside only. The driver will lower the package to the ground at the curb. You will be responsible for bringing the item inside.

• Scheduling: The carrier will call you 24–48 hours prior to delivery to schedule a drop-off window. Someone must be present to sign for the delivery.

Damages in Transit

Please inspect your order immediately upon reception.

• Visible Damage: If the packaging shows visible damage, note "Received Damaged" on the delivery receipt before the driver leaves.

• Hidden Damage: If you discover damage after unpacking, contact us immediately at Sunnycares@sunnymate.space with photos of the item and the box. Claims must be made within 48 hours of delivery.